iPod Support Page

How to reset iPod - Resetting a Frozen iPod

To reset iPod mini, iPod mini (Second Generation), iPod photo, and iPod (Click Wheel)

Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)

Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.

If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn’t set to go to sleep.

Resetting iPod (with dock connector)
Most problems with iPod can be solved by resetting it.
To reset iPod:
1 Connect iPod to a power outlet using the iPod Power Adapter.
2 Toggle the Hold switch on and off (set it to Hold, then turn it off again).
3 Press and hold the Play/Pause and Menu buttons for at least 5 seconds, until the
Apple logo appears.

If Your iPod Won’t Turn On or Respond
• Make sure the Hold switch is off.
• If you’re using the iPod Remote, make sure the remote’s Hold switch is off.
• If that doesn’t work, connect iPod to the iPod Power Adapter and connect the
adapter to a working electrical outlet. Your iPod battery may need to be recharged.
• If that doesn’t work, your iPod may need to be reset (see above).

Resetting iPod (with out dock connector)
If that doesn’t work, your iPod may need to be reset.While the iPod
is connected to power, press and hold the Play and Menu buttons
for at least 5 seconds, until the Apple logo appears.

Resetting iPod mini
Most problems with iPod mini can be solved by resetting iPod mini.
To reset iPod mini:
1 Connect iPod mini to a power outlet using the iPod Power Adapter.
2 Toggle the Hold switch on and off (set it to Hold, then turn it off again).
3 Press and hold the Menu and Select buttons for at least 6 seconds, until the
Apple logo appears.
If Your iPod mini Won’t Turn On or Respond
• Make sure the Hold switch is off.
• If you’re using the iPod Remote, make sure the remote’s Hold switch is off.
• If that doesn’t work, connect iPod mini to the power adapter and connect the
adapter to a working electrical outlet. Your battery may need to be recharged.
• If that doesn’t work, your iPod mini may need to be reset (see above).

iPod updater

iPod Updater includes iPod Photo Software for use with iPod Photo. iPod Updater also contains the same iPod software included in iPod Updater for all other iPod models.

Download and install the iPod Updater then connect your iPod, iPod Photo or iPod mini to your computer. The iPod Updater will automatically determine if an update is required.

Support iPod

Visit apple.com/support/ipod/

iPod Tutorials
Learn how to use your iPod with our step-by-step instructions and easy-to-follow movies. Click the Show Details button during the tutorial to see more great tips and instructions. Start at the beginning or choose a topic:

* Viewing Videos on Fifth Generation iPod
* Using Your iPod nano
* Transferring Music to Your iPod
* Working with Playlists on Your iPod
* Moving Your Music Library to Another Computer
* Maximizing Playback Time
* Finding and Playing Songs
* Transferring Pictures
* Solving Problems
* Podcasting

iPod Accessories

Looking for support for your iPod accessory? Get help and answers from the manufacturer’s website.

* Altec Lansing - www.alteclansing.com
* iPal - www.tivoliaudio.com
* Belkin - www.belkin.com
* Griffin - www.griffintechnology.com
* Sendstation - www.sendstation.com
* Incase - www.goincase.com
* iSkin - www.iskin.com
* Sony - www.sony.com
* Bose - www.bose.com
* XtremeMac - www.xtrememac.com

Extend Your Battery Life

If you want to extend the battery life of your iPod for any given charge cycle, you may conserve power by following these tips.
Hold and Pause

It may seem obvious, but set iPod’s hold switch when you aren’t using it. This will prevent iPod controls from inadvertently waking up iPod and using unnecessary power. Also, if you are not listening to iPod, pause it, or turn it off by pressing the play button for two seconds.
iPod menu screen

Optimize Your Settings

There are a few features that use your iPod battery more quickly. If you don’t use these features, your iPod will play tunes longer.

* Backlight: Setting the backlight to “always on” will significantly reduce your battery life. Only use the backlight when necessary.
* Equalizer: Adding EQs to playback uses more of your iPod processor, since they aren’t encoded in the song. Turn EQ off if you don’t use it. If, however, you’ve added EQ to tracks in iTunes, you’ll need to set EQ to “flat” in order to have the effect of “off,” because iPod keeps your iTunes settings intact.

Maximize Your Memory

iPod plays music out of a solid-state memory cache to provide skip-free playback and maximize battery life. iPod spins its hard drive to fill this cache, which uses power. There are a couple of factors which affect how often this happens, and if you minimize these factors, you’ll extend battery life.

* Fast Forward: If you fast forward through your playlist, iPod will need to fill its cache more frequently, thus accessing the hard drive more often and using more power. This will decrease overall battery life. By creating great playlists in iTunes that cater to your personal taste, you can decrease your need to fast forward. Using the shuffle feature may also help to minimize your use of the fast forward feature.
* Use Compressed Songs: iPod’s cache works most efficiently with songs of average file sizes (less than 9 MB). If your audio files are large or uncompressed (including AIFF or WAV format), you may want to compress them, or use a different compression method, such as AAC or MP3, when importing them into iTunes. Also, consider breaking very long songs or tracks into shorter tracks that have smaller file sizes. If you encode your music at 128 Kbps, your iPod will fill its cache about every 25 minutes.