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The purpose of this page is to provide you with a set of topics to review and consider prior to purchasing a helpdesk software package.

Help desk Definition

Services that handle a company’s internal queries and operational problems about IT related issues. This service might include hardware and software support, logging of problems, dispatch of service technicians or parts, training coordination, etc.

Also called: Help Desk Services, Hotline Support, Troubleshooting, Desktop Management Services, Desktop Outsourcing Services, Support, Trouble Ticketing, Trouble Calls, Problem Tracking, Helpdesk, Tech Support, and Technical Support The software used to manage the helpdesk support services is commonly called “Helpdesk Software” or “Helpdesk Ticket System”. This software can be a combination of software packages purchased from multiple software companies and used together to achieve the support goals of the organization or it can be a single suite of software purchased from one software vendor.

A comprehensive Help desk software package will include a suite of IT business applications inclusive of Help Desk, Issue Tracking, Asset Management, and Resource Management. Extensive reporting capabilities across the application suite is crucial to provide both IT & Business management with detailed and summary information about how well your Helpdesk services are performing. 

Helpdesk software features to look for

• Enter support tickets via Web, Email or Windows
• Inventory Management and Network Diagramming Tool
• Knowledge Base and Documentation Organizer
• Extensive Service Level Reporting
• Keep track of progress and time spent on jobs
• Stock control of chargeable/non chargeable items
• Provide individual knowledge base per department/client
• Escalate help tickets
• Log ticket/add note/check progress via web
• Log ticket/add note/check progress via email
• Access knowledge base
• View statistics
• remote assistance software
• Capture hardware/software configuration automatically

Helpdesk software products
(List of popular products)

• Track-It by Intuit
• TechExcel HelpDesk Software Suite
• HelpTrac - Help Desk Software - Demo
• Web Based Help Desk Software  by ThinkGss.com  Global Support Software
• Symon Help Desk Software
• NetHelpDesk software by NetHelpdesk
• Accliptic Support - Help-Desk Software
• ITIL-Based Helpdesk Software
• SupportDesk software by House on the Hill software
• Magic Service Desk Suite

Helpdesk Remote Control Software

• Help Desk Software - LogMeIn
• NetOp Remote Support Software
• Symantec pcAnywhere
• GoToAssist: Remote Control PC Software
• NetOp Remote Control Software by CrossTec Corp
• RemotelyAnywhere Remote Control Software

Great selection and prices on Helpdesk Software

- visit often Helpdesk Software listings are updated daily.